Refund policy

Return & Refund Policy

We take great pride in offering premium New Zealand Manuka honey, crafted with care and quality. If something isn't right with your order, we're here to fix it! 

 

🍯 Food Safety Policy

Because Manuka honey is a natural product, we cannot accept returns, even if unopened. This is to ensure the safety, purity, and quality of our products for all customers. 

 

📦 Damaged or Incorrect Items

If your order arrives damaged, leaking, missing an item, not what you ordered:

• Please contact us within 7 days of delivery at info@manukaemporium.co.nz

• Include your order number, a description of the issue, and photos if possible.

• We will either replace the item or offer a full refund, depending on the situation.

 

❌ Cancellations

If your order hasn't been shipped yet, we're happy to cancel and refund it. Once it's been dispatched, cancellations are no longer possible. 

For any other issues, please don't hesitate to reach out to us at info@manukaemporium.co.nz - we're here to help!