Cancellation policy

This policy covers subscription orders on manukaemporium.com. It sits alongside our Refund Policy, Shipping Policy and Terms of Service.

How your subscription works

Choose how often. On a product page, pick Monthly or Every 2 months. Your first subscription order is 15% off the one-time price, and every order after that is 10% off. You'll see the price of each order before you check out.

It continues until you cancel. Your first order is charged at checkout. After that, we charge the card you used on each order date and ship your order, on the schedule you chose, until you cancel.

No minimum. There is no minimum number of orders and no fee to cancel.

Managing your subscription

From your account. Log in with the email you used at checkout (Log In, at the bottom of every page) to see your subscription and your next order.

By email. To skip an order, change how often it arrives, change your address or make any other change, email info@manukaemporium.co.nz with your name and order number. We'll make the change for you and confirm it by email.

Timing. A change applies to your next order if it reaches us before that order date. Email requests can take up to 2 business days (New Zealand time), so please send them at least 2 business days before your next order date. Anything that arrives later applies to the order after.

Cancelling

How to cancel. Email info@manukaemporium.co.nz with your name and order number and we'll cancel your subscription and confirm it by email. There is no fee to cancel.

What cancelling does. Cancelling stops all future orders. An order that was already charged before you cancelled will still ship, unless you ask us to cancel it (see below).

Orders already charged or shipped

Charged, not yet shipped. Email us before it ships and we'll cancel it and refund it in full.

Already shipped. Honey is a natural food product, so we can't accept returns, even unopened. If something isn't right with your order, email info@manukaemporium.co.nz with your order number and a short note, and we'll arrange a full refund or a replacement. If your order arrives damaged, leaking or with an item missing, please let us know within 7 days of delivery; photos help.

Price changes

We tell you first. If the price of anything in your subscription changes, we'll email you at least 7 days (and no more than 30 days) before your first order at the new price, with how to change or cancel. Your discount stays the same.

Payments

If a payment doesn't go through. Your order won't ship until the payment goes through. Email us if you need to update your card.

Shipping

Subscription orders ship the same way as one-time orders. Our Shipping Policy covers where we deliver and how long it takes.

Changes to this policy

If we change this policy in a way that affects your subscription, we'll email you before the change applies to your orders.

Questions

Email info@manukaemporium.co.nz.
Manuka Emporium, Level 4, 125 St Georges Bay Road, Parnell, Auckland 1052, New Zealand.

Last updated: November 2026.